Social Media Marketing

Alphonse Ha: Social Media Marketing Strategies

Archive for 'Facebook'

The Death of Facebook

March 2nd, 2010. Published under Facebook. 2 Comments.

No, I am not talking about Google Buzz. Nor another “Facebook Killer” that will appear anytime soon. Truth is, the only Facebook Killer is Facebook itself. The mainstream social networking website is so big that at this point, the only way for it to die is by committing suicide and right now, … The tanto is already drawn and the Hara Kiri isn’t far.

I am bored with Facebook and all the blog posts about how Facebook is slowly becoming MySpace are true. Facebook became dull for the very same reason it was exciting:

because of its News Feed.

Lately, I do not get the right news from my News Feed anymore. I don’t know what it is in its algorithm but I just keep getting news from people that I don’t care much about and the people that I do care about, well they can’t seem to crack into my feed. Don’t come and talk to me about the “hide” function. I might not care much for a certain person but that does not mean that I want to shut that person away completely. There is also another function that allows you to get more news from certain people… guess what, that does not work either.

The reason for this problem is because Facebook is no longer about Friends but about acquaintances. That is not necessarily a problem. The problem is in the vomit of impertinent information. What I liked most about Facebook was the ability to view pictures of my friends and acquaintances and of course the small window in their life once in a while. I don’t know what happened but pictures are almost devoid from my News Feed now. In fact, I get more news about Mafia Wars than photos. I already hid all the applications in my feed, yet the information I get is still boring.

Facebook needs to step up the editing of their News Feed or people will drop it for another service that can deliver the news from their social network more efficiently. The interesting thing is that Facebook was recently granted a patent for its News Feed. It will be interesting to see if that means Facebook will become lazy and stop innovating or it will keep improving it. The strength of Google is also the weakness of Facebook. Google’s popularity is directly linked to its ability to return relevant information as opposed to the other search engines at the time.

Facebook needs to do the same.

Facebook needs to return relevant information in its News Feed. Either by providing better control to their users or by doing a better job at tracking the activities of their users. If it doesn’t…

Hara-Kiri.

What do you think? Are you bored with Facebook too?

Photo from Wikipedia.

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Google Buzz: Facebook Killer?

February 10th, 2010. Published under Facebook, Video. 2 Comments.

Google Buzz Facebook Killer?

Google has been making multiple moves under the radar aiming directly at Facebook for over a year now. I already discussed how Google opened Facebook Events to the world with Google Events and how that can benefit your business better in spring 2009. In fact, Google announced their version of Facebook Connect, Google Friend Connect, as early as 2008.

With Facebook attacking Google’s search market with their improved search within social networks conversations. The war between the two eGiants is surprisingly quiet. With Google Buzz, this war just got more interesting:

Will Google Buzz kill Facebook or Twitter? I don’t think so – not anytime soon anyway. Not because of Google Buzz but because Facebook and Twitter are powerhouses and it takes a long time to bring them down. I think the service is quite interesting and offers great features but Facebook users will keep using Facebook for now.

Unlike Twitter, the service of Google Buzz does not differentiate itself enough from existing popular social networks right now. Moreover, the key word here is social networks. Twitter’s social network differ’s from Facebook. That is why it is working and will continue to work.

The relationships you have on Twitter are not the same as on Facebook.

I have yet to see how my relationships will be different on Google Buzz. We will just have to wait and see. For now, Google Buzz just seems to offer more of the same thing. I don’t believe that is the best way to attract people away from Facebook or Twitter.

As for how can marketers take advantage of Google Buzz? It is simple, successful social media marketers must focus on developing relationships. The key is to develop trust from communities (disclaimer: very technical article drawing links between SEO and SMM).

In order to be trusted in these communities, you have to invest a lot of time and contribute a lot. Therefore, it is important for social media marketers to gain authority in communities because in the near future, I wouldn’t be surprised to see social media sites a la Wikipedia and YouTube to allow some dofollow links.

Once trust is developed, it doesn’t really matter what social network you are using. In the case of Google Buzz, I wouldn’t be surprised to see a lot of the same people from other social networks.

Picture by: invisiblegaijin

Obama: Be Careful on Facebook

September 10th, 2009. Published under Facebook, Thumbs Up, Video. 1 Comment.

Obama Facebook

President Barack Obama met with high school and advised them to “be careful what you post on Facebook. Whatever you do, it will be pulled up again later somewhere in your life.”

I like his message because he is not saying to shut down social media or any other fear based propaganda. Rather, Obama advices us to be smart about it.

photo by: Steve Rhodes

Google Quietly Bites Facebook’s Ass

August 28th, 2009. Published under Facebook. No Comments.

iGoogle vs Facebook

Facebook claim that they have 250 millions active users. I think Google has nearly a billion active users”. Their biggest challenge is to shift their users into members. I would be very interested to know how many people have Google as their homepage vs Facebook as their homepage. With iGoogle quietly making moves to connect people together I can see Facebook finally getting a worthy opponent. Perhaps it will be an ICQ vs MSN messenger part deux?

Google is launching their Chrome OS, an operating system for PCs. Google can cut Facebook off before the user even opens the browser. I am keeping a close eye on what Google is doing with their “social” campaign. I believe that Google has much better talent and engineers, thus they can deliver better products but Facebook is the expert on socializing on the web by a landslide.

photo by: Geek&Poke

Facebook Hacked

August 27th, 2009. Published under Facebook. No Comments.

Ok, so it isn’t Facebook that got hacked per se. Rather, it is Ann Cousins’ Facebook that got hacked (I have no idea who she is). My mother e-mailed me a Yahoo article and it got my attention:

Wed Aug 26, 3:36 PM
ST..JOHNS (CBC) – The online message sent from Ann Cousins’s Facebook account said the Newfoundland woman had been robbed of all her money at gunpoint while vacationing in London, England, and was desperate for help from her friends.

In fact, Cousins was at work in Port Aux Basques, on Newfoundland’s southwest coast, at the time, unaware that her account had been hacked and someone was trying to con her friends and family.

Once again, I call this a typical media scare tactics. In the end of the article, Ann Cousins (Who the hell is she???) states that she plans on permantently shut down Facebook and never get back on there. Riiiight, well, there is a good chance she won’t but I think she will most likely get back on there. My call is within a year or max 2.

Something like this can easily be fixed if you diversify your social media presence. If your Facebook got hacked, then you can still post on Twitter, LinkedIn, Seesmic, YouTube, you name it.

Creating a new account after being hacked is not a good idea because you have nobody to update. On the flipside, if you have multiple followers on multiple accounts, it is no big deal. So your Facebook got hacked, ok just announce it on Twitter, ask people to notify others on Facebook if they have it and to RT. The same can be said with YouTube and any other social media channels.

The world is getting more connected thanks to social media. The answer is not to hide but to increase our visibility and presence.

Just don’t have the same password across different platforms. I’m going to go change mine now… :D

photo by copyfighting

Yeh! Yogourt & Café – SMM Done Right.

August 24th, 2009. Published under 101, Facebook, Social Media Marketing. 4 Comments.

Great example of Social Media Marketing done right by Yeh! Yogourt & Café.

It is important to note that one of the key reasons why it is done right is because they are active in their social media presence. They did not only put up a page and leave it there.

The Good

The Twitter account brings the visitor to their website’s homepage which has great branding. They also have a call to action front and center inviting people to join their Facebook Fan Page.

They communicate with their audience in the language of the media: “We will now be open on Saturday until midnight :) Yeh!“.

They reply to the feedback on their Facebook Page when a customer post on their wall

Please, please bring back strawberry.

I beg of you

Their Facebook page has customer/user engagement. People are posting photos of them enjoying their product on their wall. They are even uploading videos of their children!

The Bad

There aren’t much I would do differently. Just keep your communication strategy updated. The website states that it will be open in June (we are in August) and get your Facebook username. It is better for link building and SEO. You are allowed to get yours after you have more than 100 fans.

The Ugly

Nothing really to say :) `

2 social full-of-yogourt thumbs up!

Photo taken from Facebook Fan page.

Facebook Search? Watch Out Twitter and Google!

August 11th, 2009. Published under Facebook, Social Media Marketing. 2 Comments.

Facebook Search
Facebook made an announcement yesterday that they improved search for everyone:

You now will be able to search the last 30 days of your News Feed for status updates, photos, links, videos and notes being shared by your friends and the Facebook Pages of which you’re a fan. If people have chosen to make their content available to everyone, you also will be able to search for their status updates, links and notes, regardless of whether or not you are friends. Search results will continue to include people’s profiles as well as relevant Facebook Pages, groups and applications.

This is a big threat to Google because Facebook owns a lot of data. After acquiring FriendFeed, Facebook is also looking Twitter right in the eye because the talent acquisition will help Facebook position themselves in real time search and compete with Twitter. Like I have discussed previously, this is a huge step for search or, more specifically, social search because Facebook owns a lot more data than Twitter.

What does this mean for Social Media Marketing

Well, I couldn’t have said it better than Gary Vaynerchuk:

For the purpose of Social Media Marketing, Twitter allows brands to engage with new customers, fans, prospects. This was limited with Facebook because the only way to interact with them was through the fan page. Now that Facebook gives us access to 250 million active users, it is a lot easier to engage new clients, new customers, new prospects, new fans just like Gary showed in his video.

I guess this is how it feels to have the world in the palm of your hand? Thank you Facebook! :D

photo by: jaycameron

Facebook – SMS Service for Pages

March 27th, 2009. Published under Facebook. No Comments.

 facebook
Great Facebook news for both online and offline marketers today. People can now become a Facebook fan without even having a smart phone or be on their computer. You can do it while standing in the mall! Inside Facebook reports:

“Imagine the scenarios- you can ask 10 people in a Board room to take their phone out and become Fans, or 100 people at a rally to become political supporters, or 30,000 people at a concert or ballpark to become fans via mobile device,” wrote Dave Kerpen at theKbuzz, who discovered the new feature earlier today.

Very powerful tool. Unfortunately, I can’t see how it applies to the employment field yet. The tool is there and it is great. The challenge and creative part, which can be both fun and frustrating, is to figure out how I can use it in my industry: employement. I can definately see how it can be used for bands and multinational corporations in any of their promotional events though.

This can be a great step into social media marketing for retail and for their brand to get more brain share. They can set up a Facebook fan page for their store and whenever clients walk in, have an anouncement that they have Facebook they can become a fan by texting xxxxx and be the first to be notified about their sales, specials or new collections. Great way to be in touch with your market and have them buy clothes at your store first.
photo by: jamesbt

Facebook Likes This

March 23rd, 2009. Published under Facebook. No Comments.

Facebook Marketing

I am dedicating a whole blog post to the simple Facebook feature “Like“. It isn’t an innovative feature, it has been done by many websites  in many context (such as Friendfeed for instance) but I think Facebook hits it on the head when it introduced this social action and I think there is a future in Facebook marketing with this feature.

Let’s face it, we are lazy. Or in good marketing terms, we need to make everything as easy as possible for the users.

The easier we make things for the users, the higher engagement level we will get out of them.

I have to admit that I catch myself surfing the web and tell myself, I like this but only to not see a “like” social action to fulfill my need to give approval to the content creator. I think the brilliance of this Facebook feature is in its simplicity. I will not dive into my sociological, psychological and/or critical communication studies analysis of why this social action is a success.

What I want to discuss is what I think Facebook can or should do with this feature. The Facebook Like feature is no different from tagging. In fact, it is a specific type of tag that we attribute to information. I think Facebook needs to go further than “Alphonse Hà likes this” and reporting this information in the News Feed. If the word “Digg.com” popped in your head, you know where I am going.

Facebook should allow Facebook users to find out what content is popular within their Networks. I would be very interested to know what is the most “liked” content created by my friends whether it be status updates, photos, shared links, videos, you name it. This report can also get categorized by who “liked” the content.  Do I want to know what was liked by everybody or perhaps filter it by only the amount of people within my Facebook friends who liked it? X number of people “like this” versus X number of your friends “like this”. I will most likely be more interested in knowing what my circle of friends are enjoying rather than their circle of friends or in the case of Fan pages, what strangers are enjoying. However, it does not mean that I wouldn’t be curious to see what is popular on Facebook today or in the past week or all time (hint, hint, Facebook – Youtube might be able to give you a few tips here).

I believe aggregating or reporting “Most Liked” will become a great viral marketing tool and will push marketers and the corporate world to produce quality content for people to enjoy. This should also apply to Facebook ads. While we are there looking at what our Facebook friends like the most, why don’t you take this opportunity to show us what Facebook ads were liked the most by our friends? This gives more exposure to your clients and increases the chances of the ads going viral. Great way to give a viral marketing boost to the corporations’ advertising.

Do you have Facebook? I welcome you to add me as a friend!

Photo by: 365mayhem

Best Facebook Marketing Mix Strategy

December 22nd, 2008. Published under Facebook. No Comments.

The best use of Facebook’s tools I have seen so far integrated the power of pictures, photo tagging, comments and Facebook events.  In this case report, I will analyze and explain why the campaign was brilliant from a Facebook marketing perspective and provide my (two or three? :P ) readers with a great Facebook Viral Marketing Campaign strategy.
The marketing gem was created last May 2009 by Julie Séguin, a communications student at Ottawa University, who participated in the “Jeux de la Communication” (oh yeah!).  
So what was it?  It was an “Old visual arts projects SILENT AUCTION!“. What did Julie do?
  • First, she created a Facebook event.
  • She then uploaded pictures of her art work in the Event’s photo section.
  • She added the title, dimensions, medium and minimum pricing bid in each of the photo’s description.
  • She used the Facebook event’s invite function to invite all of her friends.
  • She used the Facebook event’s description to inform the invitees of the procedures:
“RULE #1 : You must bid in the photo comments so I can see who was the last person to bid on the last day at the last hour”

I am not sure Julie realized it, but this campaign was genius.  Here is why:

Julie properly used the media and social functions of Facebook.

I see this auction as a marketing campaign and this campaign combined photos, the media aspect of Facebook, and events, the social aspect of Facebook. The combination of the two allowed the campaign to reacch multiple members at once harmoniously because it did not disrupt how Facebook was meant to be used, it was not spammy.

Julie hi-jacked thousands of Facebook member’s News Feed.

Beyond the obvious sharing nature of a Facebook event through invites, this Facebook silent auction had the capacity to take over my news feed, as well as any of Julie’s friends, and friends of her friends’ news feed. The viral nature of Facebook comes from the News Feed  and the best way to show up in a News Feed (barring custom settings) are through pictures: Photo tags, Photo uploads and Photo comments. Any actions related with photos will physically take more space in the News Feed and on a person’s wall, thus drawing much more attention. Accordingly, by asking to leave your price in the photo’s comments, these comments will show up in their friend’s news feed and since it is a bid, there are two advantages:
  1. there are chances that multiple people will leave a comment, thus showing up in more member’s News Feed.  I also think that the more comments a picture has, the more chance it will appear in your News Feed. 
  2. the same member might post more than one comment, thus increasing the visibility of 1.

What I would of done differently/more.

In order to use Facebook to its fullest, I would of instructed interested bidders to tag themselves in the pictures they bid.  From a marketing perspective, the reason is clear, I want my event/campaign to show up in more news feed and get more attention but it also displays a bigger commitment from my bidders so that I can filter who are more serious than others.  Moreover, if you are not friends with the person that uploaded the photo, you cannot leave a comment, however if you are tagged you can.  Thus, in order to leave a bid for the members outside of the event creator’s network, they can tag themselves.
I would take advantage of the invite functions and encourage my friends to invite their friends as well or encourage my friends to tag friends who they really think would enjoy the bidded product.  If the person does not want to be tagged, they can easily untag themselves anyway.

Thoughts.

I think the silent auction itself was quite creative but I think the brilliance of the campaign was not intended and that is what I wanted to point out: how to use photos, photo tagging and photos comments for Facebook marketing.
The reason why Facebook is so popular is because they, as opposed to MySpace at the time, offer unlimited uploads of pictures.  Moreover, they allowed comments on the pictures as well at tagging.  Tagging is simply a link.  A link to another person’s profile, which essentially is a person’s webpage.  Think of Facebook as a mini Internet.  It is no different from a website about product X linking to another website about a product in common with product X.  The difference is that Facebook does it with people.
This genius use of Facebook was not the idea of a six figure communication or advertising/marketing firm, nor was the event created for a large corporation.  It was neither created by a group of so called social media or web marketing experts with 10 or 20 years of experience.  The event was created to simply get rid of some of  her art work and make a few dollars (to pay rent? ;) ).
If any marketers want to leverage Facebook properly, they need to start with the pictures.  I can and hope to see in the future more innovative Facebook campaigns integrating brilliant photo tagging and photo comments.  I know I have been thinking a lot about it!

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